1. Mikhail
  2. Guests Forum (non-members)
  3. Wednesday, 28 November 2018
Hello, could you help me? I can't log in the third day in a row, site says me, that the "Username/email and password do not match or you do not have an account yet." , dut I don't change a password. When i try to recover pass, i see "404"

There is no way that password could change without your consent.. Passwords are well encrypted and stored securely.

But you can reset your pass by following link "I forgot my password" . We had some maintenance going on lately so there could be errors before. Now everything works as it should, just tested it my self.

p.s. please use relevant topic for your queries...



I change my password, but i can't log in, when I entering login, password and 2FA code and press Enter, site says me, that the "oops, page not found'. I tried 3 different browsers.
References
  1. https://hkar.ru/WqRl
JameMan
Core Team
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We can't replicate the same issue.
What is your username ?
  1. more than a month ago
  2. Guests Forum (non-members)
  3. # 1
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We can't replicate the same issue.
What is your username ?

Mishnagan. My e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  1. more than a month ago
  2. Guests Forum (non-members)
  3. # 2
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Hello, one of my friend has same problem. He used 2fa, but after could'nt login again. He did't verified his account yet. His account:
Username : Mirugabi
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please help he too.
  1. more than a month ago
  2. Guests Forum (non-members)
  3. # 3
Ryed Jr.
Moderator
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Hello, one of my friend has same problem. He used 2fa, but after couldn't login again. He did't verified his account yet. His account:
Username : Mirugabi
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please help he too.

Thank you for the info. There might be an issue with password changing if user have 2FA enabled.
Regarding the user "Mirugabi" - we have disabled 2FA, so he can try to login with a new pass, if this doesn't work, he must reset the password again. After the login user can enable back the 2FA.

update: I have just replicated the steps, I reset password on account with 2FA password enabled but did not encounter any error and could login without issues. So maybe your friend is doing something wrong?
  1. more than a month ago
  2. Guests Forum (non-members)
  3. # 4
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I try to help him :)
  1. more than a month ago
  2. Guests Forum (non-members)
  3. # 5
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Hello, He ca't login. The system answer is:
If he give Authy code:
"Oops... Page Not Found!

We're sorry, but the page you were looking for doesn't exist."

without 2FA:
"Username/email and password do not match or you do not have an account yet."
  1. more than a month ago
  2. Guests Forum (non-members)
  3. # 6
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